Even the best proactive customer service skills won’t produce satisfied customers every time. Service providers need to be equipped with reactive skills, too. In this course, individual performers learn how to Take the HEAT in order to turn dissatisfied, angry customers into satisfied, loyal ones. In addition, these service providers must learn how to draw out dissatisfied customers who are reluctant to express their dissatisfaction.

Course ID: 850027

Location: Workforce Training Centre

Fee: $249